We take care of our customers
Welcome to the CCS Customer Area
The CCS Customer Area is your personalised hub for insight, information, and impact. Here, you can explore real case studies and discover how businesses like yours have successfully reduced their business rates through our expert support.
Whether you’re just getting started or already working with us, this area is designed to give you clarity and confidence throughout the process.
From in-depth success stories to step-by-step guidance, the CCS Customer Area is built to give you the full picture. You can browse through case studies to see how businesses across various sectors have challenged their rates and achieved meaningful savings with our help.
It’s also where you’ll find explanations of how the Check, Challenge & Appeal process works, what to expect at each stage, and how we handle your case behind the scenes. We’ve designed this space to remove the guesswork and put you in control.
In the coming months, you’ll be able to track the live progress of your own business rates review, from initial checks right through to appeal. You’ll get clear timelines, update notifications, and full transparency on what we’re working on and why.
Whether you’re a new client or a returning one, this area is all about keeping you informed, empowered, and supported at every step of the journey.
Want to find out if you're overpaying? Schedule now.
Find out if you could be overpaying in just 24hrs.
Simply fill out our quick & easy form. We’ll then send you confirmation we’ve received it and contact within 1 working day to book your assessment with us.
+44 (0) 808 175 6434
Can't wait? Call us right now (9am-5pm, Mon-Fri)
Start Your Claim Now
Fill out our quick & easy form and we’ll contact you within 1 working day to discuss your requirements.
Our simple process explained.
How it works
Trust us to get you through the process, in 4 easy steps.
1
Schedule Free
Assessment
When you schedule your assessment, one of our experts will call you and go over the details for your business and your property, giving you a rough estimate of what you're overpaying.
2
Audit &
Payment
Before being assigned a case manager at CCS, your case will be reviewed by the Survey Department to ensure it meets the criteria for submission to the VOA. This includes verifying your rateable value and applying any available rebate. Once your service fee is processed, they will guide you through the process and start an investigation with your local authority.
3
Survey &
Valuation
We will conduct a full & comprehensive survey of your commercial property and provide a valuation, so that we can find out if you've been overpaying or are exempt from paying business rates.
4
Claim Your
Rebate Refund
After we've conducted the commercial survey, finalised your valuation and confirmed you've been overpaying, we will work with you to claim a refund on past payments made to the local authority. The average refund with CCS last year was over £25,000
We’ve had CCS on retainer for the last 2 years now, and during this time, they’ve been nothing short of amazing in their support and service. Massive thanks to the dedicated CCS team for their relentless efforts in helping our small warehouse business save significantly on our rates, while also continuously monitoring our progress and providing valuable insights. Their attention to detail and proactive approach have proven to be incredibly beneficial.
The investment in their service is truly well worth it, and I cannot recommend them highly enough to anyone looking for reliable assistance in this area.”
Richard Kipton
Droitwich Spa, Worcestershire
What are our other customers saying?
Don't just take our word for it...
Dive into our customer success stories and learn about the positive impact that we're having on business across the UK, securing them meaningful tax relief for their business rates.
Darren
Winslow
Chief Executive Officer at Hereson Ltd.
Ramsgate, Kent
“Great service. Everyone I have dealt with at this company has been very professional, knows what they are doing, and are very friendly. Every question has been answered from the start. I’m glad I decided to go with their help and look forward to working with them into the future.”
Naresh
Ghale
Managing Director at DN2 Ltd.
Doncaster, Yorkshire
“They were very professional with their job. They know exactly what they are doing. They made a whole process to claim my business rate appeal simple and straightforward. They are with good customer service skill and well communication through out the process from the very beginning. I am very happy that I have choose them for this job. I highly recommend them.”
Accolades showing our commitment to be a better business
Award List
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Award 1
City | Country
Digital Innovation Honors
Paris / France
Code Craft Achievement Gala
Berlin / Germany
Tech Web Triumph Awards
Tokyo / Japan
Award 2
Moscow / Russia
Cyber Sphere Recognition Gala
New Delhi / India
Virtual Horizon Accolades
Canberra / Australia
Web Pioneer Laurels
London / United Kingdom
Read the latest success stories
Understand why we’re trusted by over 10,000 businesses across the UK to deliver meaningful results and tax consultancy.
